If you are not the ROU holder, you must have the ROU holder’s permission to transfer the service into your name. It should appear on the activation card that came in the box with your new phone. When this happens, remove your existing SIM from your device and replace it with your new Vodafone SIM. If you bought an iPhone, the SIM may already be installed. IMPORTANT: Make sure your existing number is currently ACTIVE with. Current T-Mobile customers upgrading to a new device: Use the new SIM card that came in the box with your device. You should use our port-in link in order to transfer an existing number from another carrier. You are generally the ROU holder if you are the person registered with the current service provider and whom the service provider issued the mobile number. If the transfer is approved, you will lose service. Make sure you do this before you turn on your new phone. If you are the primary user of the service, but do not pay for the service, you are generally not the account holder and therefore not the ROU holder. Usually this means your name appears on the account. I’m sure this has been good for you as well since you also have a new phone. You are generally the ROU holder if you are the person with a contractual relationship with the service provider and to whom the service provider issued the mobile number. I’m sure your son is very excited to have a new device. Only the ROU holder can complete the Customer Authorisation form. The Rights of Use (ROU) holder is the person that is named as the account holder with the current service provider.
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